NEW DELHI: The National Highways Authority of India (NHAI) has barred toll collection agency M/s Riddhi Siddhi Associates from its tenders for one month and fined it ₹15 lakh after the agency’s staff misbehaved with road users at the Bijwasan Fee Plaza on NH-248BB.
The incident took place on November 5. The debarment covers all ongoing and future NHAI tenders.
One-year ban proposed
Citing the seriousness of the incident, NHAI has also issued a show cause notice proposing to bar the agency and its owners and directors from its future tenders for one year.
The agency has been told to hand over the fee plaza to a new agency on November 14.
Under the contract, the user fee collection agency is responsible for the conduct and discipline of the staff it deploys at the plaza. NHAI said the incident showed a gross failure by the agency to ensure discipline and proper supervision and to meet its contractual obligations.
The authority said it follows a zero-tolerance approach towards misconduct at toll plazas and remains committed to safe and secure travel for national highway users.